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#RockstarCares About Our Residents

By

Sarah Newman

|

April 21, 2020

We are living in unprecedented times and at Rockstar Capital we are sticking together to make it through. Not only does this include Rockstar Capital employees but our residents as well. Our residents are always important to us and are our top priority, and nothing has changed since the onset of the pandemic. We know that times are tough for everyone and we are doing all that we can to help our residents during this time when community strength is needed more than ever.

 

Aaron Twyman at Westwood Village Apartments

Currently, we are warm calling our residents daily to ensure that those who have been affected with job loss or illness are given options for payments plans and voided late fees. The last thing we want our residents who have been affected the most to worry about is whether or not they have a home to come back to. In conjunction, we have also been offering renewal specials earlier to help with the stress of moving during this time.

 

Prevent a Mess With This Quick Maintenance Tip

With social distancing being a big part of everyone’s daily lives, we wanted to ensure our residents are prepared to make any small repairs that may be needed in their apartment homes. This is why we have pushed out our Maintenance Tips videos to our residents. These videos focus on common but simple to fix issues that a resident may experience. With these informative videos helping our residents, our maintenance teams are able to stay focused on emergency repairs.

 

Even though we are all currently apart, we wanted to continue to cultivate a community feeling between residents. So, we decided to hold Rockstar Digital Days where our residents share their favorite recipes,new coworkers and more with us via social media. We have held these days before,but we have increased the prizes that our residents won when their comment was the most liked on our posts. We saw great success with this event, and we loved seeing our residents getting their friends and family involved as well.

 

We will continue to have our residents in mind during this world changing event and hope to make it through together.

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