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Meet the Team Behind Our Property of The Month for August

By

Sarah Newman

|

September 30, 2020

Rockstar Capital has named our property of the month for August, and we couldn't be prouder of this all-star team. Congrats to the team at Westport! Fantastic work on increasing your occupancy, leased and trend by 2% from last month and meeting all of your conversion percentage benchmarks to help do so. A huge thank you to Kim for stepping in, and we are excited to have our newest team member Lisa leading the charge! Lisa has made a massive impact on achieving this with Kim. Thank you so much for all of your hard work. We appreciate you and everything you do.

Speaking of the hard-working Westport team, I had some time to sit down with Westport's newest Property Manager, Lisa Spaulding. Lisa is backed by her fantastic team with three other members; Alvaro Leija, Jorge Ocanas, and Ashley Jones. With their support and her guidance, Lisa has been able to begin the work of gaining the trust of her residents. Lisa is no stranger to the Multifamily space; she has been working hard in her career for the past 22 years. With all of those years of experience under her belt, Lisa has become a master of top tier customer service.

Westport Apartments in Angleton, Texas, offers its residents one, two- and three-bedroom apartment homes to choose from. Being a long-standing staple in the Angleton community, Westport is beginning to see competition in the form of newly built apartment communities. Lisa shared a story with me about how the residents are reacting to these new sites, "There are properties that are newly built around our community and initially, we lost three of our residents to these new sites. When they left, we were sure to give them a callback or send them a card thanking them for their residency. Before I knew it, all three of those residents came back to live at Westport and told me that we were the only team that ever reached out to them and called back. That truly goes to show the power of great customer service and caring about your residents."

During her time on property, Lisa has learned and enjoyed the Rockstar way of doing things. She truly loves hands-on learning styles and learning new things from all of her team members. Lisa has made her management style stand out to the residents by meeting them all and listening to their concerns personally. "I want to be able to give this community and its residents the TLC that they truly needed," Lisa said.

With Lisa at the helm of Westport Apartments, we are excited to see all of the fantastic things that will happen for that community. Lisa, Jorge, Ashley, and Alvaro, congratulations on being named August's Property of the Month! We are so excited to see you all continue to flourish and grow with Rockstar.

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